Terms, Conditions & Privacy
TERMS, CONDITIONS & PRIVACY:
Thank you for choosing www.shelen.co.uk.
This website is operated by SHELEN . Upon visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms, conditions and policies listed below. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Throughout the site, the terms “we”, “us” and “our” refer to SHELEN .
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of our website, you agree to be bound by these Terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Shipping & Returns
- UK delivery only
- UK Royal Mail standard delivery tracked. All (complete in stock) orders placed Monday - Thursday before 3pm will be sent out within 2working days. (we aim to get orders out next day where possible).
- Orders Placed after this will be sent out the following Monday (this excludes bank holidays)
Royal Mail Untracked will be processed within 7 working days.
- All overseas & international shipments
can take 7-10 days from time of dispatch.
- Pre Order items, kits and bulk orders
can take anything up 2-4weeks, depending on orders. This can vary depending upon holidays and or busy times of the year. We endeavour to get your orders to you as soon as possible. Prices may vary for international shipping with UK Royal Mail or DHL.
- You may receive several shipments on orders with multiple products.
- Please provide street address and post code for delivery.
PLEASE NOTE:
1) Once the order has been paid for and received, parcels will be dispatched within 48 hours.
2) We are unable to accept responsibility for lost goods sent via royal mail. By processing your order with the Royal Mail postage you are accepting responsibility for any lost goods.
Refunds & Returns
Tools & Products:
- We accept refunds & exchanges. If you have a change of heart on your purchase & are unhappy for any reason:
Please contact us on here.
- In the interest of hygiene, items purchased must be returned unused, unopened & in the original condition & packaging.
- Items must be returned within 14days of purchase date.
We will refund the full price paid excluding shipping/delivery charges.
- Please note that you will be required to pay for postage on your returns and we will ask you to provide proof of postage and or tracking details.
- If the item is damaged or faulty please contact us for further instruction & we will happily arrange an exchange.
Education/Training:
- We do not offer refunds on all courses & training packages.
Terms & Conditions
All orders for goods and services accepted and the contract for sale arising between SHELEN (herein referred to as the "Seller") and the Buyer shall be governed by the following terms and conditions and the acceptance of contract by the Buyer shall be deemed to be an acceptance of these conditions of sale. No other terms and conditions except those implied by law shall be of any effect unless the same are expressly agreed to in writing by both the Seller and the Buyer.
1. Prices
1.1. The price stated is the price of the goods inclusive of VAT at the current rate. Price lists and quotations are for guidance only and do not constitute an offer for sale.
1.2. The retail price is inclusive of value added tax. Any other imposition whatsoever which is applicable will be paid in addition by the Buyer.
2. Payment
2.1. Online purchases made by Non Trade Account customers are classed as retail and are therefore payment will be taken electronically at the time of purchase.
2.2. Payment in full shall be due immediately upon the commencement of any act or proceeding in which the Buyer solvency is involved.
3. Delivery
3.1 The seller will use its best endeavours to comply with estimated despatch or delivery dates given but in any event they shall not be of the essence of the contract. The time of delivery is given in good faith but we cannot accept any liability for delay or failure due to circumstances beyond our control. If owing to non-availability of the goods or for any other reason the Seller shall be unable to effect delivery hereunder the Seller shall be at liberty by notice in writing to determine the contract or part thereof without incurring any liability to the Buyer. The Seller is at liberty to deliver the goods by instalments and each delivery shall be deemed to be a separate contract.
3.2 For delivery costs and options please see Shipping & Returns for full details. UK Royal Mail is the default delivery service provided. If the buyer chooses to opt out and select Royal Mail Untracked the seller cannot accept responsibility for lost goods sent via royal mail & the order will be processed within 7 working days. By selecting Royal Mail Untracked the buyer is accepting responsibility for any lost goods.
3.3 Pre order and bulk items can take up to 3-6 weeks for orders to be processed depending on stock availability. Processing and tracking updates to be provided. See Shipping & Returns for full details
4. Specifications
All specifications, descriptions and samples are approximate only and intend to be a guide and the Seller accepts no liability for their accuracy. The Seller may alter the goods to introduce improvements. No such variation shall entitle the Buyer to rescind the Contract or shall be the subject of any claim against the Seller.
5. Title
5.1. The Seller and Buyer agree that title to the goods shall remain with the Seller and the Seller has the sole unencumbered right to dispose of the goods until payments has been made in full to the Seller.
5.2. Until Payment has been made in full the Seller may (without prejudice to any other rights) recover or resell the goods, and the Buyer agrees that the Seller or its servants or agents may enter upon the Buyer premises for that purpose.
5.3. The Buyer agrees that so long as the goods are upon its premises, the Buyer shall ensure that they are stored in their packaging or boxes as supplied by the Seller undamaged and free of charge in such a way that they are shown to be the property of the Seller and marked accordingly.
6. Claims
6.1. No claim for damages shall be accepted unless the Seller is notified in writing by the Buyer within seven days of delivery.
6.2. No claim shall be accepted for goods differing in quantity or description from the particulars on the delivery note unless the Seller is notified in writing by the Buyer within four days of delivery and the onus is on the Buyer to prove any shortage.
7. Indemnity
7.1 The buyer shall be solely responsible for and shall keep the Seller indemnified against all liability in relation to the use of the goods other than in strict accordance with Sellers or manufacturers operating instructions.
8. Sales and Promotions
For full T&C's of any sale, promotion or giveaway the buyer and or customer can contact the seller at anytime for full information, including start and end dates. The Seller has the right to extend or end any sale at anytime. Sales and Promotions are for a limited time only and will exclude certain items and or categories. Sales and Promotions will only be live for limited times and once the code is no longer valid the sale is over.
9. Returns
The Seller will not accept returned goods for credit or rectification unless such return has been first authorised with an allotted returns number and the goods are returned back to the returns centre named by the Seller at the risk and expense of the Buyer in stock conditions with correct packaging within ten days of delivery. The Seller retains the sole discretion whether to accept return of the goods or whether to rectify or replace the goods or whether to issue a credit note in respect thereof. The Seller reserves the right to charge a re-stocking fee of not exceeding 20% of the purchase price, providing the goods are in original stock condition. N.B. We are unable to accept the return of unwanted bespoke kits under any circumstances.
10. Liability
The Seller liability to the Buyer for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods.
11 Other
11.1. If any of these terms and conditions shall be found to be unlawful it shall not vary or affect the validity or enforceability of the remainder of the conditions.
11.2. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.
12. Prices
The seller reserves the right to modify prices to those ruling at time of despatch should there be any significant increase in production costs which are beyond our control.
13. Specification
Where The buyer specifies that goods shall be of a certain size or colour, this shall be subject to reasonable commercial variation.
Conditions of Sale for Student Kits:
Home Delivery:
For all home deliveries we will use a secure, and following Royal Mail delivery service terms, this enables tracking of your order and provides us with proof of delivery. If you have ordered in good time (i.e. 4 weeks before your start date) we will endeavour to ensure your kit arrives with you prior to commencement of the course.
College/Business Delivery:
A pre-arranged delivery date will be determined by your college lecturer for all kits to be delivered directly to the college, this is usually sometime during your introductory/week. Any orders placed late i.e. after the pre-determined course start date will incur a delivery charge of £12.00
Discounts:
All kits are already discounted, no offers or promotions will be applicable to kit purchases.
Shortages:
Upon receipt of your order you must check for any shortages, all shortages must be reported in writing within seven days of receipt.
Damages:
Upon receipt of your order you must check for any damaged/faulty goods. If any goods are found to be faulty/damaged you must return them back to us for replacement. We are unable to replace any product without first having the opportunity to physically examine the fault. When returning goods for your own protection please use a "Traceable" method of delivery e.g. Registered or Recorder Delivery.
Refunds:
We would advise that due to Health & Safety Regulations FREESTYLE operates a non-refund policy, this however does not affect your statutory rights.
Grievances:
Any comments/complaints must be forwarded in writing to our email address, we will endeavour to reply within 14 days.
Statement of Ownership: All goods remain the sole property of SHELEN until such time they have been paid for in full by either Yourself or College/Business.
14. Courses, services, events & production terms & conditions
14.1Cancellation requests received up to and including 14 days before a course or 6weeks before a planned event, service or production will be subject to a cancellation fee of 20% of the agreed fees. The deposit is non-refundable in the case of cancellation.
14.2 No refund can be given for cancellations later than 7 days before the course start date or 3weeks before the event, serve or production booking. A transfer to another course may be considered or an alternative date however no further refunds will be offered.
14.3 If you have paid a deposit only, the remainder of the course fees must be paid 14 days before your course begins or 1-4weeks before you event, service or production. We like to help where we can, but cannot guarantee a place until payment is received in full. Priority will be given to full fee paying bookings.
We reserve the right to cancel a course or booking at any time and offer an alternative date, a credit or a refund, without any liability for consequential or indirect loss.
15. Secure credit card transactions
We take the security of this site and your details extremely seriously. The Stripe and Paypal checkout uses a secure server with encryption to connect to the payment system. All card transactions are completed on Stripe and Paypal payment system, which in turn connects directly to the network to authorise payments. Both are specialist in the provision of online payment systems and use their own secure servers to process card payments.
16. Security of Your Personal Information
SHELEN is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.
17. Advertised Artists, Courses & Suppliers
19.1 There will be times where the advertised artist or supplier will not be available to run the course or provide service. This could be due to sickness, other professional or business engagements or un-foreseen circumstances. However our replacement artists and suppliers are of the same standard as the advertised.
18. Copyrights
On delivery of services and collaborations footage of productions and events are the property of the company, all copyrights are retained by SHELEN which will retain the right to use all footage for their own promotional purposes. This may include promotional use on any third party content providers.
Privacy Policy & Cookies
All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.
The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.This document sets out the Privacy Policy of SHELEN and breaks down how we may collect and use your personal information in connection with your relationship with SHELEN as a customer and or potential customer including;
- The use of our website
- Attending a course show production/or event
- Interacting with our content
- Registering and agreeing to our services
- Contacting our Team and Office
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
a) you have given consent to the processing of your personal data for one or more specific purposes;
b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c) processing is necessary for compliance with a legal obligation to which we are subject;
d) processing is necessary to protect the vital interests of you or of another natural person;
e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the - - EEA to fulfil your order and deal with payment.
- By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
- Payment will be encrypted. If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.
This policy also applies to information held about trade accounts and/or dealers and possible future trade and/or dealers, contacts and all other people we hold information about. SHELEN 100% committed to ensuring that your privacy is protected and being transparent with how we collect and use your data. If you have any questions about how we Protect Your Privacy, please email info@shelen.co.uk. Please see the below our views and practices regarding your information and how we will use it. Please also refer to our Terms and Conditions. You must be over 16 to register for a personal account, subscribe to our emails and/or place an order with SHELN. The Site is not intended for children and we do not knowingly collect data relating to children. SHELEN Online - WWW.SHELEN.CO.UK is a 1&1 Secure Site. Information is the personal data about you that is collected, used, shared, stored and transferred by SHELEN in physical and electronic forms. This information includes:
Identity and Contact Info: Name | Contact Details | DOB | Address
Payment Info: Card information and CVV Number (We will NEVER keep them)
Contact History: for Example, Email Chat | Social Media DMs
Purchase History: Purchases | Items stored in your basket for later
Technical Info: IP Address | Device Type | Browser | And if you choose to allow this Location
Social Media Info: If you choose to link your social accounts to your online account
Marketing and Communications Info: If you’ve chosen to opt in and your preferences
Why is your information collected?
We use information about you to:
Present site content effectively to you - Prevent Fraud, Shopping Experience: Default Language Settings etc, To protect our site, Run competitions | Giveaways, Provide information, products and services that you request, or (with your consent) which we think may interest you, Carry out our contracts with you, Allow you to use our interactive services if you want to.
Tell you our charges - To keep you up to date: New Products | Sales | Events
Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.
Orders: Place Orders | Process Orders | Take Payment | Dispatch and Deliver your orders
Payment: Take payments | Process Refunds
Returns: Process returns | Deal with faulty products
How is your information collected?
Registering an account
Placing an order
Signing up to newsletters
Register for a loyalty scheme | Pro account
Contact with Customer Services Team
Competition Entry
You are under no obligation to give any of your personal information but if you don’t, you may not be able to make any purchases from WWW.SHELEN.CO.UK. The choice is yours and we respect that.
How is your information shared?
Your personal information is not and will not be sold to any third parties.
However, we must share your data with the following categories of companies to process your orders. The below statement details these companies and uses:
The companies we work with to process and deliver your orders: Payment Service Providers | Delivery Companies
Professional Services: PR | Marketing Agencies | Website Hosts
Law Enforcement | Fraud Prevention Agencies
It is possible that that third parties may be provided with aggregated but anonymised information and analytics about customers However it will not identify you.
Marketing
Marketing messages by email will only ever be received by customer who OPT IN These messages will update you on: Sales | New Products | Events | General Info | What the Company is up to
How can you stop the marketing?
This can be stopped at ANY time To OPT OUT – Click the ‘unsubscribe’ link in any email | Contact the office
Any changes will be made immediately, and you will no longer receive any marketing emails please note the changes can take up to 5 working days to take effect.
How long is your information kept?
Information is only kept if you are a customer. Any customer who do not log into / use their accounts for three years (12 months trade) will be deleted from the system along with all information. If you no longer wish to be a customer, contact the office and request to be removed and all information deleted. This will be carried out immediately.
If reasonably necessary or required to meet legal requirements | resolve disputes | prevent fraud some of your information may be kept as required, even after the account has been closed.
What are your rights?
It is your personal information you have the right to;
To know how your personal information is being collected and used (our privacy policy)
To access your personal information
To request that we delete your data
To request amendments or corrections of inaccurate personal information (you can edit the information you input via your online account)
To stop all marketing messages and emails
To exercise your rights | make a complaint | ask a question contact office: info@shelen.co.uk
Changes to this Policy
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you on the Site or by email. Please check back regularly to see any updates or changes to our policy. This Privacy Policy was last updated on 22/07/2022.